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1. When I track my parcel, it shows that it has been delivered and I don't see it. What should I do?
Australian customers, please contact your local Australia Post carrier. You may want to check with your neighbors to see if it was mistakenly delivered to them.
International customers please check with your local post office. Occasionally items get held due to customs/taxes.. If your item was delivered to the address given on the receipt as verified by tracking and you do not receive it, We are not responsible for replacing it.
2. How do I maintain a leather bag?
a. Keep wrinkles and creases out of leather handbags. Rub and clean by hand using oil appropriate for handbag leather.
b.. Store properly. When storing unused bags, clean the surface of the leather first. Then, stuff the bags with cotton wool or cotton fabric to keep the shape of the bags.
c.. Ensure that the wardrobe is kept well ventilated
d.. The leather needs to bread - keep the storage open.
3. How long will it take for me to receive my order?
Once the order has been packed you will receive an email informing you of the tracking number and carrier used. Standard delivery usually takes 1-3 working days for metropolitan areas and 7-10 working days for rural areas if you’re in Australia (longer for NT and WA customers). For international orders, processing and shipment may vary from 5-15 working days.
4. I ordered a bag but it hasn't arrived - help!?
We will figure out what's happening for you in no time, please email us support@lusia.com.au
5.. How do I know that my details are safe with you? Do you have a privacy policy?
Rest assured that Lusia Handbags (Lusia International) does not sell, trade, borrow, or loan client information to any other website or company. Your IP Address is only used to gather demographic information. Cookies will only be used to keep track of the products you place in your shopping cart or wish list.
Customers who place an order through our website will have their contact information and shipping address stored in our database. Please note that your financial information (i.e. Credit Card Number) is never stored in our database, making it impossible for anyone to gain
unauthorized access to your sensitive financial information from our site.
You may visit our Terms and Policies section

Alternatively fill in form bellow with more questions, we will answer the best we can ASAP!